Refund policy

For the safety and well-being of your pets, we do NOT accept returns or exchanges on food items once they’ve been delivered.

We will gladly offer a refund or replacement if:

• You received the wrong item, or
• Your order arrived damaged or defective.

To request a refund or replacement, please contact us within 48 hours of receiving your order with your order number, photos of the product, and a brief description of the issue.

We’ll review your case and arrange the appropriate resolution as quickly as possible.

If you ordered via TikTok or Shopee, contact us through the in-app chat.